Refund policy

At EcoIncense, part of Rooted Fruit Ltd, we care deeply about your experience—and the Earth. Our return policy reflects our commitment to your satisfaction while staying true to our low-waste philosophy.

Not Quite Right?

If something isn’t quite what you expected, no worries—just contact us at hello@ecoincense.co.uk within 30 days of delivery.
No need to return the product. We believe in making things easy while keeping waste to a minimum.

Damaged or Incorrect Items?

We’re here to put things right.
If your order arrives damaged or not as expected, just send us a photo of the item and packaging within 7 days.
We’ll happily send a free replacement or arrange a refund—your choice.

Our Sustainable Approach

We don’t believe in unnecessary packaging or plastic waste.
That’s why we:

  • Never ask you to return damaged items

  • Use recycled and recyclable materials whenever we can

  • Encourage mindful shopping and minimal-impact solutions

Thank you for choosing EcoIncense—where every decision supports your well-being and the planet.

Scented with Care. Shared with Love.