Terms of service

Welcome to EcoIncense. These Terms of Service ("Terms") explain how we work and how we care for our customers and our planet. By visiting our website (www.ecoincense.co.uk), exploring our products, or placing an order, you agree to these terms with kindness and understanding.

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Our Commitment

At EcoIncense, we believe in more than just beautiful scents. We're committed to ethical sourcing, planet-friendly packaging, and creating a community grounded in mindfulness and compassion. Everything we offer is made with heart, responsibility, and care for the Earth.

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Use of Our Site

We hope you enjoy browsing and learning more about our products.

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Products & Availability

Our incense is crafted with care, and natural variations can occur—it's part of their charm. We do our best to keep everything in stock, but occasionally we may need to limit or cancel orders that don’t align with our policies.

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Pricing & Payment

All prices are in GBP (£). We offer secure payment options including credit/debit cards and PayPal. Prices may be updated, but we’ll always be transparent.

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Shipping & Delivery

We aim to dispatch your order within 1–3 working days. Options include standard and next-day delivery (including Seller Fulfilled Prime). Delivery times are estimated and may vary.
More info: [Shipping Policy Link]

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Privacy

Your privacy matters to us. We take data protection seriously and follow GDPR guidelines to keep your information safe.
More info: [Privacy Policy Link]

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External Platforms

If you're shopping with us on Amazon (giftlocaluk), TikTok, or eBay (isenze/nexyard), those platforms may have their own terms too. We’ll always do our best to make your experience smooth across all channels.

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Intellectual Property

All images, logos, and text belong to EcoIncense or our partners. Please don’t reuse them without permission—just reach out if you’d like to collaborate!

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Community Values

We stand for compassion, sustainability, courage, and community. If actions go against those values, we reserve the right to withhold service.

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Changes to Terms

We may update these Terms now and then. When we do, your continued support means you’re happy with the updates.

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Contact Us

If you ever need anything, we're here. Just email us at hello@ecoincense.co.uk.

 

Effective Date: 25 June 2025